Super-wet February hit ScotRail train
However figures for the month show that 86.5 per cent of trains met the rail industry standard public performance measure (PPM).
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Hide AdWeather incidents accounted for a four per cent drop in PPM, halting a run of three consecutive periods of improvement in punctuality.
Otherwise PPM would have been higher than 90 per cent for the first time since June 2019.
A specially created web page during Storm Ciara, and content on social channels, reached more than one million people.
Scotland’s Railway managing director Alex Hynes said: “This was an exceptionally challenging period on Scotland’s Railway and unfortunately the weather prevented us delivering the level of service that our customers expect and deserve.
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Hide Ad“Our people across the country worked flat out and did everything possible to keep services moving and get people to where they needed to be.
“It’s still a fantastic time to be part of Scotland’s Railway, after recent improvements in customer satisfaction, and more new and upgraded trains across the network, following Abellio’s £475 million investment.”
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